90-Day Returns

Shop with confidence knowing that most new, unused products can be returned within 90 days of delivery.

Refund Options

Returns within 30 days
Receive a refund to your original payment method.

Returns between 31-90 days
Receive a RecPro Store Credit for the value of your return.

Products must meet the eligibility requirements outlined below.

Return Eligibility

To qualify for a return:

• Item must be returned within 90 days of delivery
• Product must be new and unused
• Product must be in resalable condition
• All original hardware, accessories, manuals, and components must be included
• Original packaging is strongly recommended

Products showing signs of installation, modification, use, or damage may not qualify for a refund.

Damaged or Defective Products

If your product arrives damaged or defective, please submit a return request as soon as possible.

To help us resolve the issue quickly:

• Take clear photos of the product
• Photograph all packaging materials
• Photograph shipping labels when possible
• Keep all packaging until your claim has been reviewed

Our team will work with you to determine the appropriate resolution, which may include replacement parts, product replacement, repair assistance, or return authorization.

Freight Delivery Damage

Freight shipments should always be inspected before signing the delivery receipt.

If visible damage is present:

• Note all damage on the delivery receipt
• Take photos before accepting delivery
• Submit a return request immediately

Failure to note freight damage at delivery may impact the carrier's ability to process a claim.

Non-Returnable Items

The following items may not be eligible for return:

• Custom-built products
• Special-order items
• Clearance and final-sale items
• Products sold as non-returnable
• Used or installed products
• Entry Doors
• Mattresses
• Seamless Aluminum

Additional product-specific exclusions may apply.

Product-Specific Return Policies

Some manufacturers and product categories may have return policies that differ from RecPro's standard return policy.

Where applicable, product-specific policies listed on the product page will take precedence.

Frequently Asked Questions

How long do I have to make a return?

Most products may be returned within 90 days of delivery.

How do I receive a refund?

Returns within 30 days are refunded to the original payment method. Returns between 31 and 90 days are issued as RecPro Store Credit.

Do I need the original packaging?

Original packaging is strongly recommended and may be required for certain products.

What if my product arrived damaged?

Submit a return request and upload photos of the product and packaging.

How long does it take to receive my refund?

Most refunds are issued within 2-4 weeks after your return has been shipped back to us.

This timeframe includes return transit, inspection and processing of your item, and the time required for your bank or credit card provider to post the refund.

In many cases, refunds are processed sooner.